Fluffy Glaze Privacy Policy

Effective date: September 21, 2026

Fluffy Glaze ("Fluffy Glaze," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit fluffyglaze.com, place an order, contact us, subscribe to communications, participate in a promotion, or otherwise interact with us online.

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

1 Personal information we collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, and billing or delivery address.

• Order and transaction information, including the products purchased, order details, pickup or delivery instructions, transaction history, and payment status.

• Payment information. Payments are processed by our payment service providers. We generally do not directly store complete payment card numbers.

• Account information, if you create an account on our website.

• Communications you send to us through website forms, email, telephone, social media, reviews, surveys, or customer service requests.

• Marketing preferences, including whether you have agreed to receive promotional emails or text messages.

• Promotion or loyalty information, if you participate in a contest, promotion, referral program, creator code, or loyalty program offered by us.

• Technical and usage information, including your IP address, browser type, device information, pages viewed, referring website, approximate location, and interactions with our website.

• Any other information you voluntarily provide to us.

Please do not provide sensitive personal information through order notes, contact forms, or other unrestricted fields unless it is necessary for us to fulfill your request.

2 How we collect information

We may collect personal information:

• Directly from you when you place an order, complete a form, create an account, subscribe to communications, enter a promotion, contact us, or otherwise provide information.

• Automatically through cookies and similar technologies when you use our website.

• From service providers that help us operate our website, process payments, deliver orders, analyze website activity, communicate with customers, or provide marketing services.

• From social media platforms or other third parties when you interact with us through those services, subject to your settings and their privacy practices.

3 Why we use personal information

We may use personal information to:

• Process, prepare, fulfill, and deliver orders.

• Process payments, refunds, and transaction records.

• Communicate with you about an order, inquiry, request, account, promotion, or customer service matter.

• Operate, maintain, secure, personalize, and improve our website, products, services, and customer experience.

• Manage accounts, promotions, contests, referral codes, loyalty programs, and related rewards.

• Send promotional emails or text messages where we have the consent or other legal authority required to do so.

• Measure the performance of our website and marketing activities.

• Detect and prevent fraud, misuse, security incidents, and other unauthorized activity.

• Maintain business, tax, accounting, and legal records.

• Comply with applicable laws and enforce our agreements and policies.

• Fulfill any other purpose identified when the information is collected or to which you otherwise consent.

We limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

4 Consent and marketing communications

We obtain consent for the collection, use, and disclosure of personal information where required by law. The form of consent may vary depending on the nature and sensitivity of the information and the circumstances.

If you subscribe to promotional communications, you may unsubscribe at any time by using the unsubscribe link in an email, following the instructions in a text message, or contacting us using the details below. You may still receive non-promotional communications concerning an active order, transaction, account, or customer service request.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain products or services.

5 When we disclose personal information

We do not sell personal information. We may disclose personal information to:

• Wix.com and related service providers that host and support our website and its functionality.

• Payment processors, financial institutions, and fraud prevention providers involved in completing transactions.

• Delivery, logistics, email, text messaging, analytics, advertising, customer management, and other service providers that perform services on our behalf.

• Professional advisers, such as accountants, lawyers, insurers, or auditors, where reasonably necessary.

• Law enforcement, regulatory, governmental, or other parties where disclosure is required or permitted by law, or is necessary to protect our rights, safety, customers, or property.

• A buyer, investor, lender, or adviser in connection with a proposed or completed business transaction, such as a sale, merger, financing, reorganization, or transfer of assets, subject to appropriate confidentiality safeguards.

• Other parties with your direction or consent.

Our service providers are permitted to use personal information only as necessary to provide their services or as otherwise permitted by law.

6 Wix payments and international processing

Our website is hosted through the Wix.com platform. Information submitted through our website may be stored or processed using Wix systems and applications. Payments may be processed through Wix or another payment provider selected at checkout. These providers maintain their own privacy policies and security practices.

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. When information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or other governmental authorities in accordance with those laws.

7 Cookies and similar technologies

Our website may use cookies and similar technologies that are necessary for website operation, security, shopping cart functions, checkout, user preferences, analytics, and, where enabled, advertising or marketing measurement.

You can manage non-essential cookies through the cookie preference tools displayed on our website, where available, or through your browser settings. Blocking certain cookies may affect the operation of some website features.

Third-party tools or applications installed on our website may use their own cookies or similar technologies and are governed by their providers' privacy policies.

8 Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, tax, accounting, fraud prevention, and business requirements. Retention periods vary according to the nature of the information and our legal obligations. When personal information is no longer required, we securely delete, destroy, or anonymize it, subject to applicable law and technical limitations.

9 Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control. However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

10 Accessing or correcting your information

Subject to applicable law, you may request access to the personal information we hold about you and ask us to correct information that is inaccurate or incomplete. You may also ask us to withdraw consent or delete information that we are not legally or reasonably required to retain.

We may need to verify your identity before completing a request. In limited circumstances permitted by law, we may be unable to provide access to certain information. If that happens, we will explain the reason unless prohibited from doing so.

To make a request or raise a privacy concern, contact our Privacy Officer using the details below.

11 Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.

12 Third-party websites and services

Our website may contain links to third-party websites, social media platforms, delivery services, or other services. We do not control and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

13 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. If a change is material, we may provide additional notice where required by law.

14 Contact us

For questions, access or correction requests, consent withdrawals, complaints, or other privacy matters, contact:

Privacy Officer, Fluffy Glaze

Email: team@fluffyglaze.com

Telephone: 519-585-0013

Mailing address: 1111 Westmount Road, Kitchener, ON

 

We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.